Frequently Asked Questions
If you’ve got questions, this is the place to start! From details about my artwork to shipping and custom orders, my FAQ page has the answers you need.
Shipping
How are Greeting Cards shipped?
How are Greeting Cards shipped?
Orders of up to 5 greeting cards may be sent as a large letter with Australia Post. This saves you $$$ and gives you tracking, but the postage time is in line with letters rather than parcels.
Larger orders will be sent as parcels.
How are Fine Art Prints shipped?
How are Fine Art Prints shipped?
Fine Art Prints are shipped with Australia Post (parcel post). You may choose express shipping for an additional cost.
How are Original Paintings shipped?
How are Original Paintings shipped?
A flat rate of $39.95 is charged for shipping of original paintings Australia-wide. Upon purchase i will engage a specialised art transport company to get your gorgeous new artwork to you. Shipping times will depend on the schedules of the company best suited to getting your painting to you.
How are merchandise items shipped?
How are merchandise items shipped?
Most merchandise products are custom-made when you place an order, so delivery times may be a bit longer in some regions and some orders of multiple items may be sent separately depending on manufacturer. Delivery times are indicated on each product page.
Opting for on-demand manufacturing over mass production helps me support a more sustainable and cost-effective approach – thank you for supporting a small Aussie artist!
Return Policy
What's your return policy?
What's your return policy?
Unfortunately I do not offer change of mind returns, so please choose carefully. If you purchase an Original Painting and find it doesn’t suit your space, please contact me to discuss options.
Can I make changes to or cancel my order?
Can I make changes to or cancel my order?
Unfortunately, once an order is placed, I’m unable to make changes or cancel it. Thanks for understanding!
Common Questions
Do you offer commissions?
Do you offer commissions?
Absolutely! If you love my style but have a specific colour or pattern in mind, feel free to email and I can make some magic for you.
How does the reward program work?
How does the reward program work?
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How do I get in touch?
How do I get in touch?
Feel free to use the contact form or email hello@myfavouritecolourisrainbow.com.au